Refund policy

Refund & Return Policy – Botanico

At Botanico, we take great care to ensure every order is delivered in perfect condition. While all sales are final, we understand there may be rare issues with delivery or product quality. Here’s how we handle such cases:

Note: Botanico is a brand owned and operated by Skypath Studios (legal business name).

Eligibility for Refund or Exchange

We accept return or refund requests only in the following cases:

Damaged or defective item received
Wrong item received
Item never arrived
Order cancelled before dispatch

❌ We do not accept returns or exchanges for change of mind.

Conditions for Return

Request must be initiated within 3 days of delivery
Items must be unused and in original packaging
Items must be repacked securely to prevent damage during return transit

How to Request a Return

Log in to your account via our Account Portal
Go to your order and click “Request Return”
Our team will respond within 24–48 hours

Return Shipping

Free return shipping is offered only for damaged, defective, or incorrect items
Unauthorized returns or those made for change of mind will not be accepted

Refund Process

Once we receive and inspect your return, refunds will be issued to your original payment method within 5–7 business days
Customers can view their order status any time via the Account Portal
You’ll receive a confirmation email once the refund is processed

Order Cancellations

Orders can be cancelled only before dispatch
If already shipped, cancellation is no longer possible

Exceptions – No Refund or Return in These Cases

Change of mind or personal preference

Damage after delivery due to mishandling

Requests made after 3 days of delivery

Missing original packaging

Items marked as final sale

Need Help?

If you're unsure about your situation or need assistance, contact us:

📧 Email: contact@botanico.in
📞 Phone: +91-9718053887
🏢 Legal Business Name: Skypath Studios
📍 Location: Ghaziabad ,Uttar Pradesh, India