Refund policy
Refund & Return Policy – Botanico
At Botanico, we take great care to ensure every order is delivered in perfect condition. While all sales are final, we understand there may be rare issues with delivery or product quality. Here’s how we handle such cases:
Note: Botanico is a brand owned and operated by Skypath Studios (legal business name).
Eligibility for Refund or Exchange
We accept return or refund requests only in the following cases:
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Damaged or defective item received
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Wrong item received
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Item never arrived
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Order cancelled before dispatch
❌ We do not accept returns or exchanges for change of mind.
Conditions for Return
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Request must be initiated within 3 days of delivery
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Items must be unused and in original packaging
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Items must be repacked securely to prevent damage during return transit
How to Request a Return
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Log in to your account via our Account Portal
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Go to your order and click “Request Return”
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Our team will respond within 24–48 hours
Return Shipping
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Free return shipping is offered only for damaged, defective, or incorrect items
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Unauthorized returns or those made for change of mind will not be accepted
Refund Process
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Once we receive and inspect your return, refunds will be issued to your original payment method within 5–7 business days
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Customers can view their order status any time via the Account Portal
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You’ll receive a confirmation email once the refund is processed
Order Cancellations
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Orders can be cancelled only before dispatch
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If already shipped, cancellation is no longer possible
Exceptions – No Refund or Return in These Cases
Change of mind or personal preference
Damage after delivery due to mishandling
Requests made after 3 days of delivery
Missing original packaging
Items marked as final sale
Need Help?
If you're unsure about your situation or need assistance, contact us:
📧 Email: contact@botanico.in
📞 Phone: +91-9718053887
🏢 Legal Business Name: Skypath Studios
📍 Location: Ghaziabad ,Uttar Pradesh, India